Animal Hospital Policies

Learn more about veterinary hospital policies at Riverview Animal Hospital Durango

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available. A drop-off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient between appointments or at the time purposely reserved for admitted patients. Once the doctor is finished, you will be contacted to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date.

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We understand that your pets are important members of your family, but sometimes things happen that we can’t foresee. Emergencies, surgeries, injuries, or sometimes even just annual wellness care can put a stretch on a family budget. Because of that, we offer the following payment options:

Visa, MasterCard, Discover, American Express, cash and personal checks and CareCredit.

Payment is due in full on the day of service unless other arrangements have been made.